1. The Information We Collect
We may gather different types of information from you as you interact with our Site, including:
- Personal Information: This includes details you provide when placing an order or creating an account, such as your full name, email address, phone number, shipping address, and payment-related information (e.g., card details, which are processed securely by third-party providers).
- Browsing Information: We collect data about how you use our Site—like the pages you navigate to, the products you view, and the search terms you enter. This information may be collected through tools like cookies, web beacons, and other tracking technologies that help us understand user behavior.
- Additional Information: Any other details you choose to share with us voluntarily, such as feedback, comments, or responses to surveys.
2. How We Use Your Information
Your information is used to support and enhance your experience with our Site and services, including:
- Processing and fulfilling your orders (e.g., verifying details, arranging shipping, and sending order confirmations).
- Managing your user account, addressing your questions, and providing customer service support.
- Keeping you updated on order status, account activity, or important changes to our services.
- Personalizing your Site experience—for example, recommending products that align with your browsing history or preferences.
- Improving our Site, products, and services (e.g., analyzing user behavior to fix issues or add new features).
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:
- With third-party service providers who assist us in running our business—such as payment processors (to handle transactions), shipping companies (to deliver orders), and marketing agencies (to manage promotional campaigns). These providers are only permitted to use your information to perform the specific services they provide for us, and they cannot use it for their own purposes.
- With other businesses if we are involved in a merger, acquisition, or sale of assets (in which case your information may be transferred as part of the business transaction, subject to privacy protections).
- With law enforcement agencies, government authorities, or regulatory bodies if required by law (e.g., to comply with a subpoena, court order, or legal obligation).
4. Cookies
We use cookies to improve and personalize your experience on our Site. Cookies are small text files that are stored on your device (computer, phone, or tablet) when you visit a website. They help us remember your preferences (e.g., saved shipping addresses), track how you interact with our Site, and ensure the Site functions smoothly.
You can control cookie settings through your browser (e.g., Chrome, Safari, Firefox)—most browsers allow you to block or delete cookies. Keep in mind that disabling certain cookies may affect the functionality of our Site (e.g., preventing you from saving your cart or accessing your account).
5. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. This includes implementing security measures like encrypted data transmission, secure server storage, and access controls for our team.
However, it’s important to note that no internet-based data transmission or storage is completely secure. While we work to minimize risks, we cannot guarantee absolute security of your information.
6. Your Rights Regarding Your Information
You have certain rights related to the personal information we hold about you, including the right to:
- Access a copy of the personal information we have collected about you.
- Request that we correct any inaccurate or incomplete information in your record.
- Ask us to delete your personal information (subject to legal or business obligations that may require us to retain some data).
- Opt out of receiving marketing communications (e.g., promotional emails, newsletters)—you can do this by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise any of these rights, please reach out to us using the contact information provided in Section 8.
7. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our team at:
8. Cross-Border Data Transfers
Our store is based in the United States. If you are located in Canada or any other country outside the U.S., your personal information will be transferred to and processed within the United States.
By using our Site, you acknowledge and understand that your information may be processed in countries with data protection laws that differ from those in your home country. To ensure your information remains protected, we use contractual agreements (e.g., data processing clauses) and technical safeguards with our service providers—these measures help ensure your personal information receives a level of protection comparable to what is required by applicable laws in your jurisdiction.
Canadian customers who wish to access, correct, or delete their personal information (in line with Canadian privacy laws) may also contact us at [email protected]
